Legal
Refund Policy
Last updated: September 2, 2026
Working draft for counsel. This is not legal advice and may change.
1. Trial
New users may use a 14-day trial of the full Studio plan. No credit card is required to start. If you do not subscribe to Starter or Studio, you will not be charged when the trial ends. The trial is the primary way to evaluate the product before you pay.
2. Self-serve subscriptions
Starter and Studio are billed through Paddle, monthly or annually as you select in the application at app.draperyflow.com. You may cancel at any time in account settings. Cancellation prevents the next renewal. You keep access until the end of the period already paid.
3. Refunds after a charge
Because the trial is free, full Studio, and does not require a card, paid subscription fees are generally not refunded for change of mind, unused time in a billing period, or a forgotten cancellation. We may refund or credit, at our discretion, in cases such as duplicate charges, obvious billing errors, or where a refund is required by applicable law. Annual plans are prepaid for the year; a mid-year cancellation typically does not create a prorated refund unless we agree otherwise or the law requires it.
4. Custom plans
Custom is not sold through website checkout. Fees, term, and any refund terms are those in the written quote or agreement.
5. How to ask
Email support@draperyflow.com from the address on the account, with the invoice or Paddle receipt if you have it. We will look at billing errors in good faith. Chargebacks filed without contacting us first may delay resolution.
6. Draft status
This page is a working draft for attorney review. Consumer-protection rules vary by place; nothing here limits rights you cannot waive under law that actually applies to you.